Diagnostic from $75 · Credited in full toward your repair
If you go ahead with the repair, the diagnostic is essentially free. You only pay it if you decide the appliance isn’t worth fixing — and that expert answer can save you hundreds.
A roofer or HVAC company will look for free — because their work runs into the thousands, and a free visit pays for itself.
Your refrigerator, washer, or dishwasher costs between $450 and $2,000. That means a repair has to stay reasonable — usually around $300. There’s no room to “look for free” and make it back on the customers who say yes.
Here’s what that means for you: A company that charges for diagnostics has no reason to talk you into an expensive repair. Their only job is to give you the honest answer — fix it, or replace it. A company that looks “for free” has to earn that visit back somehow. That’s where the pressure to find a pricier repair comes from.
Paying for diagnostics is a sign you’re getting a straight answer.
Swapping a part takes minutes. Figuring out which of a thousand possible faults is the real one — that’s the actual work, and it takes a technician with years of experience.
A dryer might take five minutes to diagnose, or half an hour. A washer, ten minutes to an hour. A gas range or a complex system can take up to three hours to pin down. You’re not paying someone to “take a look.” You’re paying for a precise diagnosis that keeps you from wasting money on the wrong fix — or on a repair that was never worth it.
The diagnostic fee comes straight off your repair — in full. Go ahead with the fix, and the diagnosis effectively costs you nothing. Decide the appliance isn’t worth repairing, and you’ve paid only for an expert verdict that just saved you from sinking money into a lost cause.
Either way, you know the full cost before any work begins. No surprises on the bill. Ever.